Terms and Conditions



  1. Objet

1.1. DEGOM, S.A. (Hereinafter the Provider) responsible for the website, makes available to users this document, which aims to comply with the obligations set forth in Law 34/2002, Services of the Information Society and Electronic Commerce (LSSI-CE), and Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Legislative Royal Decree 1 / 2007, of November 16, as well as inform all users of the website, regarding what the conditions of use of the site are.

1.2. Any person who accesses this website and uses its services, or provides their data, assumes the role of user, committing to the observance and strict compliance with the provisions contained herein, as well as any other legal provision that may be applicable.

1.3. The purpose of these general conditions is to regulate the provision of the services offered through this website, specifically, on-line sales.

1.4. The following is the contractual document that will govern the sale of our products, through the website: www.degom.com. The acceptance of this document implies that the user:

You’ve read, you understand and you’re agree with this text.

That is a person with sufficient capacity to contract.

That assumes, and accepts, all the obligations set forth herein.

1.5. These conditions will have an indefinite validity period and will be applicable to all purchases made through the Lender’s website, until the publication of a new version of the same.

1.6. The Provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advise or inform the users of said modifications, understood as sufficient, the publication on the Provider’s website.

1.7. In this sense, the periodic revision of these general conditions is recommended.

1.8. The Provider reserves the right to deny or restrict the use and / or access of a user’s website, in case of breach of these general conditions, without the right to receive compensation or compensation for this fact.

1.9. The Provider does not keep an electronic copy of the contract, save or print the summary of your purchase.


2. Identity of the parties

2.1. On the one hand, the Provider, identified above and on the other, the user, registered on the website and who will be responsible for the veracity of the personal data provided to the Provider.


3. Availability

3.1. The stock of the material is limited and its appearance on the web does not imply availability. In the case of not having the requested material, the Provider will inform you in a timely manner.


4. Contracting procedure

4.1. The contracting procedure may be carried out in Spanish. In case it could be carried out in another language, it will be indicated before starting the contracting procedure.

4.2. During the contracting process, the different steps to be followed will be informed and the entered data may be modified, if necessary. The different steps of the purchase process are the following:

4.3. Client registration: The client registers filling in a form his personal data, registering in the system with a key determined by himself. Once the data has been sent, you will receive an e-mail with a link to complete your registration as a registered user.

4.4. Shopping basket: The duly identified customer navigates through our store, incorporating into his shopping cart those items he wishes to purchase. At any time you can check the content of the basket and remove the items you want by editing the basket.

4.5. Once you have selected the items to acquire, you must choose the appropriate payment method.

4.6. Below the shipping form.

4.7. A summary of the items to be ordered will be shown, with the total amount and the corresponding breakdown, including tax and shipping costs according to the chosen modality, which will be accepted.

4.8. Once the corresponding payment has been made by the corresponding bank payment gateway, if it is paid by credit card, the end of the purchase process is communicated, with a screen where the detail of the purchase made is included. And in any case, confirmation email / summary is also sent regarding the purchase made.


5. Payment methods

5.1. We have the following forms of payment:

Credit card.



6. Prices.

6.1. The prices of the products displayed on the website do not include the Value Added Tax (VAT) that, if applicable, is applicable (21%). And they are expressed in Euros (€)

6.2. Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT.

6.3. Purchases that must be delivered in territories of states not members of the European Union, Canary Islands, Ceuta or Melilla will be exempt from VAT.

6.4. In the shipments made to countries not belonging to the European Union, the Provider will not assume the expenses corresponding to taxes and customs duties of each country.

6.5. The prices applicable to each product, will be those published on the website or those offered in the form of offers and promotions on the website or banners, commercial communications of the Provider, etc …

6.6. The invoice will be delivered together with the order placed.


7. Shipping

7.1. Shipping costs:

This calculation is made based on the following variables:

Country of destination: the destination of the shipment influences the price according to the rates that the logistics operators indicate.

Form of shipment: each one of the following forms of shipment that we offer you implies different costs and delivery times.

7.2. Shipping way:

CBL (Only Peninsula and Balearic Islands) Between 3 and 8 days.


8. Right of withdrawal / Returns.

Right of withdrawal:

8.1. You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

8.2. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

8.3. To exercise the right of withdrawal, you must notify us at our address Degom, SA, C / Juan de la Cierva, nº 21, 08960 Sant Just Desvern Tel. 934735020 degom@degom.com, your decision to withdraw from the contract through a unequivocal statement (for example, a letter sent by mail, fax or email).

8.4. You can use the form model that we accompany to your order, although its use is not mandatory.

8.5. In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

Consequences of the withdrawal:

8.6. In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice by you of a different mode of delivery to the least expensive mode of delivery). ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

8.7. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

8.8. You must return or deliver the goods directly to DEGOM, S.A. C / Juan de la Cierva, 21 08960. – Sant Just Desvern, without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. . The term will be considered fulfilled, the return of the goods is effected before the period has ended.

8.9. You must assume the direct cost of returning the goods.

8.10. You will only be responsible for the decrease in value of the goods, resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods.

8.11. We can withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first.


9. Obligations of the user

9.1. The user must be fully responsible for the confidential treatment and proper custody of the passwords that are available, avoiding access to them, from unauthorized third parties.

9.2. For the contracting of services offered through this web portal, a series of data is requested from the user. The purpose of the aforementioned request is to make this contract possible and execute the contracted service in the proper conditions.

9.3. In this regard, the user agrees that the data requested and declared, be true, complete and accurate, and agrees, also, to notify the Provider, any change affecting them as soon as possible, to avoid problems that may derive in case the Provider has incorrect or outdated data.

9.4. The customer undertakes to facilitate the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual schedule of delivery of goods (from Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 16 p.m. 00 to 18:00). In case of default by the customer of this obligation the Provider will have no responsibility for the delay or impossibility of delivery of the requested order.


10. Communication of incidents.

10.1. In case you have any incident related to the service, either before or after the purchase made, you can contact us at degom@degom.com.


11. Saving clause

11.1. The possible invalidity or ineffectiveness of one or several clauses of these general conditions, due to any cause, will not determine the invalidity or ineffectiveness of the whole, which will remain valid and effective for all other clauses.


12. Legislation and jurisdiction

12.1. The applicable law in case of dispute or conflict of interpretation of the terms that make up these Terms of Use, as well as any question related to the services of the Portal, will be Spanish law.

12.2. For the resolution of any dispute that may arise during the use of the Portal and its services, the parties agree to submit to the jurisdiction of judges and courts of the user’s domicile, or the one that, in each case, establishes the procedural and procedural regulations. / or of consumers and users.